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Your Questions
GFAS is deployed on a managed service basis, in which MFT provides 24 hour data centre facilities and all hardware, software and overnight operations requirements, with the customer responsible for the day-to-day front and back-office administration on GFAS.
The scope of services provided includes service delivery, scheduling, capacity planning and business contingency, information security, change and problem management tracking and help desk.
The whole managed service facility is designed to underpin our customers’ business requirements and includes:
- Continuous service monitoring and the maintenance of an uninterruptible power supply; data back-ups on a regular basis; built-in hardware redundancy tools, hardware spares onsite, dual platforms; environmental controls (i.e. air, water, fire, temperature)
- Computer centre staff onsite 24x7, 365 days a year
- Intra-day disaster recovery capability
- A help desk that provides assistance and reporting
- A dedicated Service Delivery Manager
MFT offers two distinct business recovery options:
- 24 hour recovery: This plan ensures all GFAS users have their systems available and live (to the previous business day’s data)
- Intra-day recovery: This plan ensures the transfer agency transaction flows are recovered to point of failure. The solution ensures that the integrity of the transaction flows and background processes are maintained and proven, as well as ensuring consistency with all external systems and surround technologies
MFT’s consultants specialise in all aspects of transfer agency - as well as related areas of Investment Management such as business continuity planning, compliance and technology.
We have been involved in projects covering a wide range of areas, including:
- Developing operational and IT strategies for transfer agency
- Improving business performance through process, organisational and systems redesign
- Designing, implementing and testing business continuity plans
- Assisting with recommendations on outsourcing, co-sourcing, white labelling and off-shoring
- Preparing initial proposals, requirements and systems design specifications
- Advising on transfer agency products
- Risk management
- Insight into how new regulatory changes will impact business and how they can be implemented
To support consulting projects, we employ people of the highest calibre. Some examples of our staff and their skills are listed below:
Senior Consultant
Over 25 years experience in senior roles within technology, business change and consulting positions in banking and financial services organisations. Proven expertise in technology strategies, cost reduction and profit improvement strategies, organisational change and post-merger integration planning and implementation.
Business Analyst
Over 15 years experience in customer services, operations and business analyst roles. Proven expertise in developing detailed business model views for operations, overseeing gap analysis projects and managing business analyst workstreams on large scale implementations.
Technical Analyst
Over 20 years experience in programming, technical design and systems operations. Proven expertise in technical and specification design, developing and programming software, system and integration testing and
post-implementation technical support on large scale projects.